Refund policy

Returns and exchanges are open for 30 days from the date of delivery. Return shipping is at the customer's expense, and a tracked service is recommended. Parcels marked "return shipment to origin" clear customs faster.

Return & Exchange Conditions

• Items must be unused and in the same condition as received, with the original packaging and proof of purchase included.
• Returns must be authorised in advance by the Avasolle customer care team. Parcels sent without authorisation cannot be accepted.
• Returns and exchanges must be initiated within 30 days of receiving the original order.
• Pieces must be free from scratches or signs of wear, and must not have been resized or altered.
• Any promotional gifts received with the purchase should be returned together with the order. If the gift is not returned, its retail value will be deducted from the refund.
• Please note that the address printed on the parcel is not the return address. The correct return address will be provided once the return is authorised.
  

Non-Refundable Items

• Earrings cannot be returned, for hygiene reasons.
• Final sale items are non-returnable and non-exchangeable.

Refunds

To start a return, please email customercare@avasolle.com and Avasolle customer care team will share the return address and next steps. Return postage is covered by the customer, except where the piece arrived defective or damaged. Original shipping costs are non-refundable.

Once the return has been received and inspected, the team will confirm the outcome by email. Approved refunds are issued to the original payment method, or as store credit if preferred. Processing takes 7 - 10 business days from the date the refund is approved.

Exchanges

Exchanges are offered when a piece arrives defective or damaged. To begin an exchange, please email customercare@avasolle.com with the order details and the team will arrange the next steps.

Wrong or Defective Items

If an item arrives wrong or defective, please email customercare@avasolle.com with the order ID, a clear photo of the issue, and a short description of what is wrong. The team will reply within two working days and guide the rest from there.

Cancellations

Cancellations are easiest before the order has been dispatched. To cancel, please email customercare@avasolle.com as soon as possible. Once an order is in transit, it can no longer be cancelled, but a return can be opened in the usual way after delivery.