We lovingly craft our jewellery from 925 sterling silver, thickly plated with 18-karat gold for a truly luxurious finish. When it comes to our pearl collection, we carefully select only freshwater pearls, ensuring each piece beautifully showcases the natural charm of these exquisite gems.

To keep your jewellery looking its best, we recommend taking it off before showering, swimming, exercising, or sleeping. It's also a good idea to remove your jewellery before applying lotion or perfume. This little extra care will help preserve its beauty and shine for as long as possible.

Since our jewellery is made from 925 sterling silver and 18k gold plated, it may naturally develop some tarnish over time, as these precious metals are more delicate than stainless steel. 

But don’t worry—tarnish only affects the surface and can be easily polished away. We include a soft polishing cloth as a free gift with every order, so you can effortlessly restore your jewellery's shine.

To keep your pieces protected when you’re not wearing them or while traveling, we also provide a complimentary cotton and linen pouch. Simply store your jewellery in this pouch to keep it safe and looking its best.

And to help prevent tarnishing, please avoid contact with chlorine and bleach. We’re here to support you in keeping your jewellery beautiful!

Absolutely! We’re happy to offer free, secure standard worldwide shipping on all orders over €50 (after discounts). And don’t worry—we also cover all import taxes and duties, so you can shop with confidence and enjoy a completely hassle-free experience.

For orders €50 or less, we offer affordable rates with secure delivery:

• Hong Kong, Macau, Taiwan: €3 (5 working days)
• Asia: €5 (7 working days)
• Middle East: €7 (10 working days)
• Europe: €7 (10 working days)
• North America: €7 (10 working days)
• Australia & New Zealand: €7 (10 working days)

For more details, please visit our Shipping Policy.

Not at all! We take care of all the import taxes and duties for you, so you can enjoy a stress-free shopping experience. Just focus on finding the perfect piece, and we'll handle the rest!

We want your experience at Avasolle to be as delightful as our jewellery. That’s why we offer a 30-day return and exchange policy. If you’re not completely satisfied with your purchase, simply return or exchange the unused item in its original condition within 30 days of delivery.

For more details, please visit our Return Policy.

For returns due to incorrect or defective items, we cover the shipping cost. Otherwise, customers are responsible for return shipping. For your peace of mind, we recommend using a tracked service and marking the package as “return shipment to origin” to avoid customs delays. We appreciate your understanding.

We accept payment using all major credit and debit cards alongside PayPal, Apple Pay, Google Pay, Bancontact, and iDEAL. You will be charged in your local currency.

Absolutely! Your payment data is fully protected. We take your privacy seriously and use advanced encryption technology to protect your information. You can shop with confidence, knowing your personal details are always safeguarded.

For more details, please visit our Privacy Policy.

We strive to ship your order as quickly as possible, so cancellations may not be immediate. 

If you need to cancel, please email us at customercare@avasolle.com within 12 hours of placing your order. Be sure to include the name, email address, and order number associated with the purchase. We’ll do our best to accommodate your request.

We’re committed to getting your order to you as quickly as possible, so we may not always be able to make changes right away. 

However, if you need to update your items or delivery details, please email us at customercare@avasolle.com within 12 hours of placing your order. If your order hasn’t shipped yet, our support team will do their best to assist you.

Your jewellery will be packed and shipped within 2 to 3 working days. Once it’s on its way, we’ll email you a Tracking Number so you can follow its journey. If you don’t see the email in your inbox, please check your junk folder. We’ll keep you informed every step of the way!

If something’s not right with your order—whether it’s missing, incorrect, or defective—please contact us as soon as possible at customercare@avasolle.com. We’re here to help and will make things right for you!