MATERIALS & SIZING
Every piece is built around a natural freshwater pearl. The baroque forms are central to the collection, alongside rounder freshwater shapes for the cleaner pieces.
Pearls are organic: small variations in shape, lustre and surface are part of the material, and no two pieces are identical.
Settings are 925 sterling silver, plated in gold or platinum.
Pearls and plated finishes do not respond well to prolonged water exposure. Please remove jewellery before showering, swimming, exercising or sleeping.
Perfume, lotion and hairspray should be applied first and given a moment to settle on the skin before putting the piece on.
These small habits keep both the pearls and the gold plating in good condition for much longer.
925 sterling silver and gold plates are softer than stainless steel, and a light tarnish can appear on the surface over time. It is normal, and it polishes off easily.
A soft polishing cloth is included with every order to restore the shine. To slow the process, please keep the jewellery away from chlorine, bleach and household cleaning products.
A complimentary cotton and linen pouch is included with every order. Storing each piece in its pouch keeps the pearls from rubbing against harder jewellery, which is the most common cause of surface marks.
Airtight plastic is best avoided, as pearls hold a small amount of moisture and benefit from breathable storage. A gentle wipe with a soft, dry cloth after wear is enough for everyday cleaning.
SHIPPING & DELIVERY
Standard worldwide shipping is free on orders over €89, after any discounts have been applied. Import taxes and duties are covered by Avasolle on every order, to every destination, so there are no surprise charges on delivery.
For orders of €89 or less, the shipping rates are:
- Europe, North America, Australia & New Zealand, Middle East: €8
- Hong Kong, Macau, Taiwan, Mainland China, Japan, Korea: €5
Full details are available in the Shipping Policy.
Orders are dispatched within two to three working days. Estimated transit times after dispatch are:
- Europe, North America, Australia & New Zealand, Middle East: 7 - 10 working days
- Hong Kong, Macau, Taiwan, mainland China, Japan, Korea: 3 – 5 working days
Customs, weather or carrier disruption can occasionally extend these estimates. For tracking questions or any order assistance, please email customercare@avasolle.com and the team will be happy to help.
No. Import taxes and duties are covered by Avasolle on every order, to every destination. The price at checkout is the final price.
Once the order has been dispatched, a tracking number is sent by email. If the email does not appear in the inbox within three working days of placing the order, please check the spam or promotions folder.
If it still cannot be found, please email customercare@avasolle.com and the team will resend it.
RETURNS & ORDER ISSUES
Returns and exchanges are open for 30 days from the date of delivery. The piece must be unused, in its original condition and packaging, with proof of purchase included.
Returns must be authorised in advance, please email customercare@avasolle.com to start the process, and the team will share the correct return address and next steps.
A few exceptions apply:
- Earrings cannot be returned, for hygiene reasons.
- Final sale items are non-returnable and non-exchangeable.
- Pieces that have been resized, altered, or show signs of wear cannot be accepted.
Approved refunds are issued to the original payment method, or as store credit if preferred, within 7 to 10 business days of approval. Full details are available in the Return Policy.
Return shipping is at the customer's expense, except where the piece arrived defective, damaged or incorrect, in which case Avasolle covers the cost.
A tracked service is recommended, and parcels marked “return shipment to origin” tend to clear customs more quickly. Original shipping costs are non-refundable.
Please email customercare@avasolle.com with the order ID, a clear photo of the issue, and a short description of what is wrong. The team will reply within two working days and arrange a replacement, exchange or refund.
Cancellations are easiest before the order has been dispatched. To cancel, please email customercare@avasolle.com as soon as possible with the order number.
Once an order is in transit, it can no longer be cancelled, but a return can be opened in the usual way after delivery.
If a piece needs to be swapped, an item added, or the delivery address corrected, please email customercare@avasolle.com as soon as possible with the order number. The team will do its best to update the details before dispatch.
Once an order has been dispatched, neither the address nor the contents can be amended.
Every order arrives in branded Avasolle packaging, suitable for gifting without further wrapping.
If the piece is being shipped directly to the recipient, please mention this in the order notes or email customercare@avasolle.com after placing the order. The team will make sure no price information is enclosed. Handwritten gift notes can be added on request.
PAYMENT & SECURITY
Payment is accepted by all major credit and debit cards, alongside PayPal, Apple Pay, Google Pay, Bancontact and iDEAL. Charges are processed in the local currency of the card.
Yes. All payment data is processed through encrypted, PCI-compliant payment providers, Avasolle does not store card details on its own systems. Personal information is handled in line with the Privacy Policy.